Effective Date: 22nd Dec, 2024
Last Updated: 15th Aug, 2025
OBDSmart (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application, website, automotive diagnostic devices, and related services (“Services”), whether in India or abroad.
By using OBDSmart, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Information You Provide
- Account details: Name, email address, phone number, and login credentials
- Payment information: Billing details, processed through secure third-party payment gateways
- Vehicle information: Details you enter manually (make, model, VIN, etc.)
b) Information Collected Automatically
- Vehicle diagnostics: Data retrieved from your vehicle’s OBD system (e.g., fault codes, mileage, engine data)
- Device data: Device model, operating system, IP address, app version
- Usage data: Pages visited, app features used, error logs, and crash reports
2. How We Use Your Information
We use the collected data for purposes including:
- Providing and maintaining our Services
- Generating diagnostic reports and performance insights
- Troubleshooting and improving app performance
- Sending important service-related notifications
- Fraud prevention and security monitoring
- Compliance with legal obligations
3. Data Storage & Retention
- Your data is stored on secure servers located in India and/or abroad with industry-standard encryption.
- Vehicle diagnostic data may be stored for up to 3 years for historical reporting and analytics.
- Personal data is retained only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
4. Data Sharing
We do not sell your personal data. We may share information in the following cases:
- Service Providers: With trusted third parties for hosting, analytics, payment processing, and technical support
- Legal Obligations: When required by law, legal processes, or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Withdraw consent for certain processing activities
- Request a copy of your data in a portable format
- Object to certain uses of your data
To exercise these rights, contact support@obdsmart.in. We will respond within the time frame required by applicable law.
6. Data Security
We use encryption, firewalls, and access controls to safeguard your data. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
7. Cookies & Tracking
Our app and website may use cookies or similar technologies to:
- Remember user preferences
- Track app performance and usage patterns
- Improve user experience
You can disable cookies in your browser or device settings, though this may affect functionality.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided information to us, please contact us for removal.
9. International Users
If you access OBDSmart from outside India, you acknowledge that your information may be transferred to, stored, and processed in India and other jurisdictions with different data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” will be revised accordingly, and we will notify users of significant changes through the app or website.
11. Contact Us
OBDSmart
Sachu Nilaya Apartment, 1st Cross Rd, Kasavanahalli
Bengaluru, Karnataka, India , 560035
Email: support@obdsmart.in
Phone: +91-9608119919